Scenarios: Heuristics for action
نویسندگان
چکیده
This paper present a heuristic model to ease scenario construction and usage in interaction design processes. We argue that the role of scenarios varies: I) along the design process, thus scenario building and usage have to be attuned to the particular goal of the design phase; II) in respect to the people that will use them (e.g., design team, client, user), thereby scenarios have to suit in structure and form the operations/manipulations people are asked to perform in interaction with these “artefacts.” The proposed model is exemplified by concrete scenarios coming from the work carried out by the authors in the CREA! project (Creative Research Environment for Air Traffic Management) funded by EUROCONTROL, the European Organisation for the Safety of Air Navigation, under the CARE Innovative Action Programme.
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